Hairlien for clients

Updated on 2026-10-03

On your booking page a client can simply say or type what they want, and Hairlien looks it up for them. The golden rule is the same as in the back office: Hairlien suggests, the client confirms. No appointment is ever created, moved or cancelled without a click from the client.

Finding and booking an appointment

At the top of the first step is the box Zeg het Hairlien (Tell Hairlien), with the name and face you gave the assistant. The client says or types one sentence, in their own language:

• a haircut next Tuesday
• colour with Kris, preferably in the morning
• une coupe samedi matin

Hairlien then looks up the first free slots that fit: three at most, preferably on different days, within the part of the day the client mentioned (morning, afternoon or evening) and never further ahead than you allow online booking. They come from the same search as the list of free slots, so they take your schedule, your closing days, the processing time of a colour and who does which service into account.

The client sees the slots as buttons, with the stylist next to each one. Choosing a button only sets that slot aside. Then come the usual steps: their details (already filled in when signed in) and Bevestigen (Confirm). Only after that click is the appointment in your calendar, does the client get their confirmation and — if you switched on sending appointments to Optios — does it go to Optios.

If none of the suggestions fits, Andere momenten bekijken (See other slots) takes them to the full list, from the day they mentioned. If Hairlien finds nothing in that period, she says so and the client goes straight to the list. If they name no stylist and your salon does not allow "Geen voorkeur" (No preference), she suggests no slot and the client first picks someone.

When Hairlien is in doubt — a treatment that fits two packages, a day that can be read two ways — she asks back, in the client's language. Something you do not offer online, she cannot suggest.

Speaking and listening

The microphone next to the box (and a click on Hairlien's face) uses the client's own browser speech recognition. It keeps listening until the client stops or says "enter". Typing always works.

Whoever speaks, hears the answer. Hairlien then reads her suggestion or her question aloud with the browser's voice, in the language of the page. Whoever types hears nothing: a page that starts talking unasked, in a waiting room or at the office, gets closed right away. If the device has no voice in that language, she would rather stay silent than speak in another language.

Moving or cancelling an appointment

If the client says I can't make it on Saturday or can I move my appointment, Hairlien says this is done from their own appointments and offers the button Naar mijn afspraken (Go to my appointments). If they are not signed in yet, they first sign in with the code they receive by email.

There they see their upcoming appointments and previous visits, and can move or cancel within the deadlines you set (Zelf annuleren tot and Zelf verplaatsen tot under Instellingen → Online boeken). Hairlien moves or cancels nothing herself: on the booking page she does not know who is talking, and that is intentional.

Signed in

Whoever is signed in sees their upcoming appointments and latest visits at the top of the booking page, with Hetzelfde als toen (Same as last time) to book a previous treatment again. Hairlien works exactly the same for them.

What goes to the language model

Only the client's sentence and what your booking page itself shows: your opening hours, the packages and services bookable online, and your team's first names. No client, no appointment — not even those of the client who is talking. Every sentence goes, at your salon's expense, to the language model you set up for the assistant.

Switching it on and off

Two switches, and both must be on:

The second is on by default. Switch it off and Hairlien stays in the back office for your team while the box disappears from your booking page.