The app on your phone and tablet
Updated on 2026-08-29
HairConnect runs in the browser, and alongside it there is an app for iPhone, iPad and Android. It is not there to do the same thing twice: it is there for what works better on a device than in a browser tab — the calendar on the floor, the register at the counter, and looking a customer up quickly with their colour formula to hand.
Signing in
The first time, you sign in with the e-mail address and password you use in the salon — the same as for the back office. There is no separate app account and no separate code.
Your owner creates that account under Instellingen → Users. If you do not have one, that is where it has to come from; we cannot create one.
You do not have to enter the server address. That is in the app.
What can go wrong, and what it means
| What you see | What is going on |
|---|---|
| Deze combinatie kennen we niet | The address or the password is wrong. The app deliberately does not say which of the two — otherwise someone could work out which addresses exist. |
| Geen verbinding met de server | The network, not your password. Check your wifi. |
| Deze gebruiker hoort bij geen enkel salon | The account exists but is attached to no salon. Your owner can fix that. |
Opening with Face ID or your fingerprint
After signing in, the app asks whether it may open with Face ID, Touch ID or — on Android — your fingerprint from now on. If you say yes, your token stays on the device and the app opens with your face or your finger rather than with a password that can be watched being typed at the counter.
Three things that go with that:
- The check happens on your device. iOS or Android only says "yes" or "no". We see no face and no fingerprint, and nothing about it goes to the server.
- It is not a second sign-in but a lock. It protects a token that is already there.
- If it does not work, there is always your passcode. Failing that, sign out and use your password.
If your device has no such lock — or you do not want it — the app skips that question. You simply stay signed in.
Turning it on and off later is under Account.
The five buttons at the bottom
| Calendar | The day, with a column per member of staff. Keeps working when the network drops. |
| Register | Taking payment at the counter. The same screen as in the browser. |
| Customers | Today's customers, search by name or phone number, and the record with colour formulas. |
| Prikken (clock) | Clocking in or out with your own phone: Face ID or your fingerprint, then scanning the QR code on the punch screen. See Clocking with the app. |
| Account | Who you are, the lock on or off, and signing out. |
That bar is at the bottom rather than the top: on a phone, the bottom is the only part of the screen you can reach one-handed, and this app gets used standing up between two customers.
Customers
Open Customers and today's customers are there straight away: everyone in today's diary, in the order of their appointment, with the time, the staff member and the service. That is the question asked at the desk — "who is the ten o'clock?". If nobody is in today, the screen says so in plain words.
Cancelled appointments are left out: that customer is not coming.
Searching
Type at least two characters. The day's list then gives way to the matches, with per customer the phone number, the remarks that must always be read — an allergy shows in red — and the latest colour formula. Clear the search field and the day is back.
The record
Tap a customer and you get their record:
| Contact | The phone number and the e-mail address, each as a button with a pictogram. Tapping the number calls it, tapping the address opens a new e-mail. |
| Watch out | The pinned remarks, an allergy for instance. They sit at the top with a red line beside them. |
| Colour formulas | The notation exactly as it was written, with the date and who mixed it. |
| Next appointments | What is still booked, with date, service and staff member. |
| Earlier appointments | The last visits, most recent first. |
Address, date of birth, consents and credit are deliberately not on it. That is administration, and it lives in the back office, on a screen built for it.
If the network drops, the records you already opened today stay readable. A record that is not on this device says so — it does not stay blank.
Signing out
Under Account. That revokes the token for this device: nothing changes on the others.
If you have lost a device, your owner can also revoke the token from the back office. That is the fastest route — you do not need the device back.
Opening an appointment on a phone
On a tablet the appointment panel sits beside the calendar. On a phone there is no room for that: there it slides over the calendar, full width. Closing it takes you back to the day.
When something goes wrong
The app opens on a blank screen. Close it fully and open it again. If it persists, sign out and back in.
Face ID or your fingerprint no longer asks anything. Check under Account whether the lock is still on. If you reset your device, the lock went with it.
The calendar is behind. The app carries on without a network and sends your changes once there is a connection again. See Following along live and working offline.