Scheduling an appointment

Updated on 2026-08-22

In short

1. Tap an empty spot in the staff member's column, at the time you want.
2. Search for the client, or simply type a name.
3. Tap the services the client is coming for.
4. Choose the origin and type a note if you want.
5. Click Inboeken (book in).

There is no Nieuwe afspraak (new appointment) button: you tap the time where the appointment belongs.

The Nieuwe afspraak window

At the top are the staff member's name and the chosen time.

Client

A search field with Zoek op naam of gsm (search by name or mobile). From two characters onwards the results appear, with name and telephone number. If you pick someone, the name appears with a small wijzigen (change) button next to it.

If the client is not there, just type the name: that becomes the first name of a new client record. If you type nothing, the record gets the first name Eenmalige (one-off).

Creating a client record can therefore be done here in one movement. Everything you want to know later — mobile, e-mail, language, colour formulas — you add under Klanten (clients).

Services

A search field with Zoek een dienst — pijltjes en Enter werken ook (search a service — arrows and Enter work too). Underneath:

• the heading Vaakst geboekt (most often booked) with six services, derived from the past week;
• then one heading per service category, in your own order;
• Overige (other) right at the bottom, for services without a category.

Every service shows a coloured dot (the same colour as in the grid), the name and the duration — for example 45′. If the service has processing time, +30′ is shown as well, with the explanation Inwerktijd: de stoel blijft bezet, de medewerker is vrij (processing time: the chair stays taken, the staff member is free).

Combining several services is allowed. What you tap stays at the top of the list as a numbered chip, with an × to remove it. Above it the summary appears: 2 diensten · ± 1 u 15 · € 86,00.

The ± sign is there for a reason: the duration can differ per staff member. A junior often takes longer, and the list shows the service's standard duration.

Origin

A dropdown with four options: Telefonisch (by telephone) (the default), Binnengewandeld (walk-in), Online and Klantenportaal (customer portal).

Note

One line, optional.

What happens on Inboeken

HairConnect builds the blocks itself, in this order:

1. per service an active block, in the duration that applies to this staff member;
2. behind it a processing block, if the service has waiting time;
3. the next service starts after the previous one's processing block.

The price is fixed at the moment of booking. If you raise your rates tomorrow, this appointment stays at the price that applied today.

You get a message Afspraak ingeboekt. (appointment booked). If it fails, you read Inboeken is niet gelukt. (booking did not succeed) with the reason underneath.

Frequently asked questions

The Inboeken button does nothing. It says Kies minstens één dienst (choose at least one service) at the bottom: without a service there is nothing to schedule.

Can I put two staff members in one appointment? An appointment can have blocks with different staff members — you make that by dragging one block separately to another column. See Moving and changing.

Can I make an appointment from the client record? No. The appointment list on the record is expressly there to look at, not to change. You schedule in the agenda.