Preferences and privacy
Updated on 2026-10-07
The Preferences tab in the customer portal.
What is on the page
- a tick box Email from the salon about my appointments;
- a dropdown My regular stylist, with No preference at the top;
- a Save button, followed by the message Your preferences have been saved.
The regular staff member your client picks here is the same as the field Vaste medewerker (regular staff member) on their client record.
The email tick box
This single tick box is the same switch as Mag e-mail (accepts email) on the client record. If your client turns it off, HairConnect sends them no confirmation, no reminder three working days ahead, no message when an appointment moves and no no-show email. Turn it back on and those emails resume from that moment.
The portal sign-in code is deliberately exempt. The client requests that one themselves, and without it they can no longer reach their own data.
There is no second tick box for news or offers. HairConnect sends no marketing email, and a tick box that leads nowhere is a promise you do not keep.
What changed. Until this release there were two tick boxes here — Email reminder and News and offers — that were never saved. The client saw the message Your preferences have been saved while nothing was: not even their regular stylist. Clients who set their preferences before are best off setting them again.
The tick box for email tracking
Only if your salon tracks whether emails are opened (Instellingen → E-mail → Opvolging) is there an extra tick box here: The salon may see whether I open an email or click a link. It is off by default. Your customer switches it on and off here; this is stored with the date and the source via the customer portal. See Messages to and from a customer.
If your salon chose to also track customers who did not separately consent (Ook bijhouden bij klanten die er niet apart mee instemden), an objection tick box appears here instead: I do not want the salon to see whether I open an email or click a link. It is also off by default. If your customer ticks it, they are never tracked; this is stored with the date and the source via the customer portal. Any earlier consent then lapses.
My data
At the bottom of the page, the section My data.
At the top of that section there is a sentence with the name of your salon and a link to its privacy statement. What it contains and what you need to check: Your privacy statement.
Download all my data
A JSON file with everything the salon keeps about you.
The file is called {salon}-mijn-gegevens-{datum}.json and contains the client record, the appointments, the colour formulas (raw as well as parsed), the receipts, the gift cards and the overview of emails sent.
Your internal notes about that client are deliberately not in it. Those belong to the salon, not to the client.
Delete my data
The salon must keep your invoices for seven years by law; everything else is erased.
The client gets the question Are you sure? Your colour history will be lost. and after that the confirmation:
Your request is noted. The salon handles it within 30 days.
Nothing is deleted at that moment. The request is registered, and you handle it — precisely because the receipts have to stay for seven years and a button is not allowed to wipe those away just like that.
Nothing is measured in the portal
The public booking page shows a bar asking whether it is allowed to count how the page gets used. That bar does not appear in the customer portal, and nothing is measured there.
That is not an oversight but a choice: behind a client's sign-in sit their appointments, their colour history and their receipts. None of those pages carries a script from a third party, so nothing goes to Google — not even when that same client said yes earlier on the booking page.
If a client asks you whether they are tracked in their own portal: the answer is no, and it says so in the data processing agreement on hairconnect.be, so you do not have to take our word for it.
Where you find it back
Both actions land in the audit log (Instellingen → Logboek), under the kind Privacy, as Gegevens opgevraagd (data requested) and Verwijderverzoek (deletion request). Those lines are kept for seven years.
Archiving a client record is done under Klanten → Klanten; see Creating a client record.
What your client cannot do here
Change their name, email address and phone number. Those stay off the client record — otherwise a typo in the portal would silently break how you reach them.