Preferences and privacy
Updated on 2026-08-22
The Preferences tab in the customer portal.
What is on the page
- a tick box Email from the salon about my appointments;
- a dropdown My regular stylist, with No preference at the top;
- a Save button, followed by the message Your preferences have been saved.
The regular staff member your client picks here is the same as the field Vaste medewerker (regular staff member) on their client record.
The email tick box
This single tick box is the same switch as Mag e-mail (accepts email) on the client record. If your client turns it off, HairConnect sends them no confirmation, no reminder 48 hours ahead, no message when an appointment moves and no no-show email. Turn it back on and those emails resume from that moment.
The portal sign-in code is deliberately exempt. The client requests that one themselves, and without it they can no longer reach their own data.
There is no second tick box for news or offers. HairConnect sends no marketing email, and a tick box that leads nowhere is a promise you do not keep.
What changed. Until this release there were two tick boxes here — Email reminder and News and offers — that were never saved. The client saw the message Your preferences have been saved while nothing was: not even their regular stylist. Clients who set their preferences before are best off setting them again.
My data
At the bottom of the page, the section My data.
Download all my data
A JSON file with everything the salon keeps about you.
The file is called {salon}-mijn-gegevens-{datum}.json and contains the client record, the appointments, the colour formulas (raw as well as parsed), the receipts, the gift cards and the overview of emails sent.
Your internal notes about that client are deliberately not in it. Those belong to the salon, not to the client.
Delete my data
The salon must keep your invoices for seven years by law; everything else is erased.
The client gets the question Are you sure? Your colour history will be lost. and after that the confirmation:
Your request is noted. The salon handles it within 30 days.
Nothing is deleted at that moment. The request is registered, and you handle it — precisely because the receipts have to stay for seven years and a button is not allowed to wipe those away just like that.
Where you find it back
Both actions land in the audit log (Instellingen → Logboek), under the kind Privacy, as Gegevens opgevraagd (data requested) and Verwijderverzoek (deletion request). Those lines are kept for seven years.
Archiving a client record is done under Klanten → Klanten; see Creating a client record.
What your client cannot do here
Change their name, email address and phone number. Those stay off the client record — otherwise a typo in the portal would silently break how you reach them.