Signing in without a password

Updated on 2026-08-22

There is no password. Your client signs in with a link and a code they receive by email.

The three steps

Sign in — Enter your email address. We send you a sign-in link — no password to remember. Field Email address, button Send me a link.
Check your inbox — We sent a link and a code to {address}. The link stays valid for 15 minutes. Field Code from the email, button Sign in.
If they click the link in the email, they are straight in.

The email is called Your sign-in code for {salon} and carries a Sign in button.

After signing in they stay signed in on that device for thirty days. Signing out is done with the Sign out button at the top.

How it is secured

The code is six digits and valid for 15 minutes.
A new request makes the previous code invalid.
There are at most five attempts per code.
Per address and per salon, at most three codes can go out per quarter of an hour.
The answer is always the same, whether the address exists or not. That way nobody can work out through this screen who your clients are.

Messages your client may read:

Your session has expired. Sign in again.
Too many attempts. Wait a moment and try again.

What you have to do yourself

Nothing, other than making sure there is a valid email address on the client record. If you want the button in the emails to point at your own domain, fill in Eigen adres van het klantenportaal (custom address for the customer portal) under Instellingen → E-mail.

Frequently asked questions

A client says they are not getting a code. Check whether there is an email address on their record, and whether Mails versturen (send emails) is switched on under Instellingen → E-mail.

Can I open a client's portal myself? No. The portal belongs to the client. What you need is on their record under Klanten (clients).