Checking out and closing

Updated on 2026-10-02

Click Afrekenen · € 86,00 (check out) at the bottom of the receipt, or press F2.

The payment window

On the left are Totaal (total), Betaald (paid) and Nog te betalen (still to pay), with underneath them the payments you have already booked.

On the right are the payment methods your salon uses. Each shows its name and whether it runs via de terminal (through the terminal) or works met wisselgeld (with change). Without a setting of your own those are: Contant (cash), Bancontact, Kredietkaart (credit card), Cadeaubon, Tegoed and Overschrijving (bank transfer).

Splitting is the rule, not the exception. Every payment is booked immediately. If you pick a payment method, the outstanding amount is already filled in; you can overwrite it.

Cash and change

On a cash payment the number field is called Aangeboden (tendered). The quick choices show the amount rounded up to € 5 and € 10, plus the notes that are larger.

Green frame at the bottom: Wisselgeld terug: € 18,00 (change to give back: € 18,00).

Only what was due to be paid goes onto the receipt. The change is never part of the journal.

Er wordt niet afgerond op vijf cent. (There is no rounding to five cents.) What the receipt says is what the client pays.

Paying with the terminal

If you pick a payment method that runs through the terminal, the panel Betaalterminal (payment terminal) appears with the amount and the sentence Vraag de klant om de kaart aan te bieden. De kassa wacht op de terminal. (Ask the client to present the card. The till is waiting for the terminal.) There is an Afbreken (abort) button.

• Succeeded: Betaald. Het bedrag staat op de bon. (Paid. The amount is on the receipt.) with the Verder (continue) button.
• Failed: the reason, and Probeer een andere kaart, of neem het bedrag contant aan. (Try another card, or take the amount in cash.)
• Timed out: Kijk op de terminal na of er toch afgerekend is vóór je het opnieuw probeert. (Check on the terminal whether it went through after all before you try again.)

There is also always an Ander betaalmiddel (other payment method) button.

Paying with Bancontact Pay | Wero

If the Mollie integration has Bancontact Pay | Wero aan de kassa (Bancontact Pay | Wero at the till) switched on, an extra payment method Bancontact Pay | Wero appears with klant scant met zijn gsm (client scans with their phone) underneath. It sits just before the card reader in the list: a salon that switches this on wants to offer it first as well. Pick it and the till shows a QR code with the amount. The client scans it with the Bancontact app, the Wero app or their banking app and confirms on their own phone; the till notices by itself and puts the amount on the receipt.

No card reader is needed and there are no terminal-provider fees: you only pay Mollie's fee per Bancontact payment. A QR payment goes up to € 1,500. On the receipt and in the cash book it sits under its own payment method, separate from the card reader.

If something goes wrong, the same outcomes apply as for the terminal. After a time-out, ask the client whether the payment went through in their app before you try again.

Gift card and credit

For Cadeaubon you fill in the Code van de cadeaubon (gift card code). Partial redemption is allowed: whatever is left stays on the card. Without a code it does not work.

Tegoed is only possible on a receipt with a client, and can never go below zero.

Closing

At the bottom are Later and the main button. As long as something is outstanding, that button reads Nog € 18,00 openstaand (still € 18,00 outstanding) and is disabled — a button that disappears leaves someone searching. If everything is paid, it reads Afsluiten (close) — or Afsluiten en afdrukken (close and print) if your salon prints the ticket automatically.

On closing, the following happens:

1. The totals are recalculated from the lines, with the VAT per line.
2. The amount paid must be exactly equal to the total — not "enough".
3. The receipt gets its moment of closing. A receipt is identified by the client, the date and the time.
4. Products sold come off the stock, gift cards sold are only created now, credit paid in is booked.
5. The linked appointment goes to Afgewerkt (finished), and all iPads see that.

By default, no paper is involved. The till does not print a ticket after checkout, unless you switch that on under Instellingen → Kassa instellen (Settings → Set up the till), Kasticket automatisch afdrukken (print the till ticket automatically). If the client asks for their ticket, you email it — see below.

The drawer does open when payment was made in cash, even without a ticket: it hangs off the receipt printer, and the money has to go in. With a card payment it stays shut. If it does not open, you read De kassalade ging niet open. (The cash drawer did not open.) — De lade hangt aan de bonprinter; kijk na of die aan staat en ingesteld is. (The drawer hangs off the receipt printer; check that it is switched on and set up.)

If automatic printing is on:

• the ticket comes out of the receipt printer immediately;
• if there is no receipt printer on this device, a window Bon (receipt) appears with the text Er is geen bonprinter op dit toestel; dit is wat er geprint zou worden. (There is no receipt printer on this device; this is what would have been printed.) and a preview in fixed-width type;
• if printing fails: De bon is niet afgedrukt. (The receipt has not been printed.) — De bon staat wel in het journaal. Controleer de printer, of mail het ticket. (The receipt is in the journal though. Check the printer, or email the ticket.) With cash, the drawer still opens.

Emailing the ticket

After closing, Ticket mailen (email the ticket) is the first button on the receipt. It is on every closed receipt, also later in the day and on a reversal, for whoever may check out.

In the Ticket mailen window:

1. The E-mailadres (email address) is filled in with the address on the client's record. If the client gives another address at the counter, type it over it: the suggestion is not an obligation.
2. If several clients paid together, choose under Van wie is het ticket? (whose ticket is it?) who it is for. The address and the language of the email follow that choice.
3. If that client has no address on their record yet, there is a checkbox Dit adres op de fiche van … bewaren (save this address on the record of …). Tick it and the address goes on the record. A record that already has an address does not get that checkbox: an existing address is never overwritten.
4. Click Ticket mailen.

The client gets a short email in their own language — Dutch, French or English, according to the language on their record — with the till ticket as a PDF attachment, in your salon's branding. For a walk-in sale without a client, just type the address.

After that, the receipt shows Ticket gemaild naar … (ticket emailed to …). That only appears once the mail server has accepted the email. You can always email it again; the window then says who it already went to.

If no mail server is set up, the window shows Er kan geen mail vertrekken. (No email can leave.) with the explanation, and there is no button. Set up the mail server under Instellingen → Koppelingen → Mailserver. Nothing is then recorded as emailed.

Each sending appears in the log as Kasticket gemaild (till ticket emailed), with the address.

What is on the ticket

The name of the salon, Kasticket with the date and time of closing alongside, one line per receipt line with the staff member alongside, a line per VAT rate, TOTAAL, the payment method, and at the bottom Bedankt en tot ziens! (Thank you and see you soon!) A salon that numbers its tickets also sees the number; a reversal says that it is one.

The PDF you email carries the same details, plus your salon's address and VAT number as they are filled in under Instellingen → Het salon (Settings → The salon). If they are not there, they are left out. A reversal also names the receipt it puts right.

On the printed ticket, the address and the VAT number are not on it today. An invented address on a till ticket is worse than no address: it is a fiscal document.

After closing

If Kasticket na het afrekenen (till ticket after checkout) is on under Instellingen → E-mail, a client with an email address on their record who accepts emails also gets their ticket automatically, in the body of the email. A walk-in sale without client gets nothing. With Ticket mailen you send it on request, regardless of that setting.

The receipt is read-only. Where the payment buttons were, there are now:

• Ticket mailen (email the ticket)
• Afdrukken (print) — for whoever has a receipt printer after all
• Tegenboeken (reverse)

And on the right the explanation:

Deze bon is afgesloten en wijzigt niet meer. Klopt er iets niet, maak dan een tegenboeking — die zet de verkoop recht en blijft ernaast in het overzicht staan.

(This receipt is closed and does not change any more. If something is wrong, make a reversal — it puts the sale right and stays next to it in the overview.)

Frequently asked questions

Closing does not work and it says "Het betaalde bedrag komt niet overeen met het bontotaal." (The amount paid does not match the receipt total.) Something is still outstanding, or too much has been booked. Check the amount in the column on the left.

"Deze handeling wordt nog verwerkt." appears. (This action is still being processed.) Wait a moment — do not enter it again, or it will be there twice in a minute.

The client asks for their ticket, but the window says "Er kan geen mail vertrekken." (No email can leave.) No mail server has been set up yet. The owner does that under Instellingen → Koppelingen → Mailserver; until then, no email at all can leave.