Closing days

Updated on 2026-10-02

Instellingen → Sluitingsdagen (Settings → Closing days).

Hier zet u de dagen waarop het hele salon dicht is. De boekingspagina biedt die dagen niet meer aan, en de agenda zet de naam van de sluiting boven de dag. — This is where you enter the days on which the whole salon is closed. The booking page no longer offers those days, and the calendar puts the name of the closure above the day.

What this is for

Opening hours apply per weekday: open every Tuesday from 9 to 18. A closing day applies to a date — the collective holiday, the fair Monday, the day the floor is replaced.

Adding a closure

Click Nieuw (New). Three fields:

Closing for a single day? Put the same date in both fields. Fill in Van and Tot en met follows along by itself; you only adjust it for a longer period.

Wie 20/07 tot en met 02/08 invult, is ook op 2 augustus nog dicht en gaat op 3 augustus weer open. — Whoever enters 20/07 up to and including 02/08 is still closed on 2 August and reopens on 3 August.

Taking over the Belgian public holidays

The Belgische feestdagen (Belgian public holidays) button at the top shows the ten legal public holidays of a year — including Easter Monday, Ascension Day and Whit Monday, which fall on a different date every year.

You tick which ones you close. That is deliberate:

Een feestdag sluit een kapsalon niet vanzelf. Op 15 augustus wordt er getrouwd, en de zaterdag voor Kerstmis is de drukste dag van het jaar. — A public holiday does not close a hair salon by itself. People marry on 15 August, and the Saturday before Christmas is the busiest day of the year. Anything that assumed you were closed would close your calendar on a day you are open — and you would not notice, because then simply nobody calls.

Whatever you do not tick stays bookable. The name of the public holiday appears in the calendar either way.

Public holidays already covered by a closure — 21 July inside your summer leave, for instance — are no longer in the list. So you cannot create a duplicate closure.

The Jaar (year) dropdown shows this year and the two following ones.

The list

The Voorbije sluitingen verbergen (hide past closures) toggle is on. Switch it off to see your history; nothing is deleted.

Changing and deleting

Click a row to edit it. Delete with Verwijderen (delete), on the row or at the top of the edit screen.

Verwijdert u een sluiting, dan gaat die dag meteen weer open voor online boekingen. — If you delete a closure, that day immediately reopens for online bookings. So do check that this is what you want.

What changes straight away

• The booking page no longer offers those days, not even if someone is rostered.
• The calendar gets a red strip at the top reading Gesloten (closed) and the name.
• The free-slot finder skips those days.

Appointments that fall in the closure

If you have to close unexpectedly, there are often clients in the calendar already. While you pick Van (From) and Tot en met (Up to and including), the form shows straight away who, under Afspraken in deze periode (Appointments in this period): day and time, client, treatment, employee, and whether the client has an email address — if not, with their mobile number.

When you save a closure that contains appointments, you land straight on the screen Afspraken tijdens … (Appointments during …). You can find it again later through the Afspraken (Appointments) column in the list, or with the Afspraken en berichten (Appointments and messages) button at the top of the edit screen.

Nothing goes out by itself. Saving a closure sends no mail and cancels no appointment. You decide client by client.

Notifying clients by email

The screen first shows the clients who can receive an email.

The email says that the salon is closed that day and that the appointment has therefore been cancelled, with date, time, every treatment in that appointment and who does it. Below that are three free times from today onwards, before or after the closure but never during it, each on a different day and in date order, from the same finder as the booking page: the roster and leave of whoever works, your opening hours, closed days, extra openings (e.g. a Monday afternoon you are exceptionally open), calendar blocks, the minimum notice for online booking, what is already in the calendar, and the whole sequence of the treatment (e.g. colour, processing time, rinse and cut, with whoever does it). First with the same employee; if they have nothing free from today until two weeks after the closure, with a colleague who does the same treatment, and the email says so. At the bottom there is a button Choose a new time yourself. The email is in the language of the client record (Dutch, French, English or Bulgarian) and carries the style of your other emails.

Only after the email has gone out is the appointment cancelled, with the reason Salon gesloten (Salon closed). That is neither a no-show nor a late cancellation: nothing is charged. If the mail server does not accept the email, the appointment simply stays and you can see at the client why it failed.

If no mail server has been set up yet, the screen says so at the top and no email can go out. See Integrations.

Clients without email

Clients without an email address, or who do not want to receive emails, are listed separately under Zonder e-mail: bellen (No email: call), with their mobile number. On a phone you can tap it to call.

• Gebeld — annuleren (Called — cancel): you have spoken to the client. Nothing goes out; the appointment is cancelled with the same reason. If you agree on a new time straight away, just put it in the calendar.
• WhatsApp sturen (Send WhatsApp): only if the WhatsApp module is switched on. The client gets a short message in their own language, with the same personal link. Here too the cancellation only happens after sending.

What the client can do with their link

The link in the email is personal and stays valid for 30 days. It opens the salon's booking page with their own treatment already filled in:

• if they click a suggested time, they see that one time with a single Confirm this time button;
• otherwise they choose from all free times from today onwards, by default with the same employee and with one click also with the others.

The suggestions on that page are recalculated every time it opens. If the client only opens the email a few days later, a time that has passed in the meantime is no longer offered: the page says so, and shows the times that are still free now.

The link can be used to book only once, only for that client and only for that treatment. The new appointment shows up in the calendar straight away and the client receives the usual confirmation email. On the closure screen you see under Verwittigd (Notified) who has already booked again, and for when.

The suggested times are not held: whoever picks first gets the spot. If a time is no longer free in the meantime, the page says so and the client picks another.

Also cancel in Optios

If you still work alongside Optios, an appointment you cancel here stays in Optios, as long as writing appointments back to Optios is not switched on. After cancelling, the screen therefore shows the list Ook in Optios annuleren (Also cancel in Optios), with date, time and client. Delete them in Optios by hand and click Geschrapt in Optios (Deleted in Optios).

After sending a closure email, the notification tells you what happens in Optios. If booking through to Optios is on, or the cancellation is already queued, you read Ze wordt ook in Optios geschrapt. (It will be deleted in Optios too.) and there is nothing to do. Otherwise you read Vergeet ze niet ook in Optios te schrappen. (Don't forget to delete it in Optios too.)

The next update round does not set an appointment you cancelled here for this reason back to active, not even while it is still in Optios. If you moved it to another day in Optios, you get a clean-up suggestion instead of a silent change.

A client who booked again through their link automatically appears on Still to enter in Optios.

Closures from Optios

The update round also fetches the closures you entered in Optios (Optios calls them general absence), from today up to eighteen months ahead. In the list they carry the label uit Optios (from Optios).

• If there is already a closure in HairConnect on those days, it stays and no second one is added.
• If you change a closure from Optios here, it belongs to HairConnect from then on and the update round no longer touches it.
• If a closure disappears from Optios, it is not deleted here: you get a clean-up suggestion and decide yourself.
• A closure of only part of a day (for example closed from five o'clock) does not become a closing day: the salon is open that day.

Hairlien

If you tell Hairlien the salon is closed and there are appointments in that period, she tells you how many and, after your confirmation, prepares the emails: you land on the screen with those appointments. She never sends anything herself.

What this does not do

• It applies to the whole salon. If one employee is away but you stay open, use Absences instead.
• School holidays are not included. HairConnect does not know them and does not invent them; if you want to allow for them, enter them yourself as a closure or leave them open.