The waiting list
Updated on 2026-08-22
If a client cannot find a time that suits them, they can put themselves on the waiting list. That button appears in two places on the booking page: at the bottom of the service step (Join the waiting list) and in the No free time found screen (Put me on the waiting list).
What they fill in there — which services, optionally a preferred member of staff, from and until when, and a free-text message — comes straight to you.
Where do I find the waiting list?
In the sidebar under Salon → Waiting list. If someone is waiting, that menu item carries an orange badge with the number.
The list has four tabs: Waiting, Notified, Booked and All. You start on Waiting.
What the list shows
| Column | What you see |
|---|---|
| Client | name and email address; the name links to their record |
| What for | the services asked for, with the preferred member of staff underneath if there is one |
| From | the earliest date, or As soon as possible; a later limit appears below as until … |
| Waiting for | how long the request has been there — hover for the exact date |
Through the column menu at the top right you can also switch on Message, Status and Notified.
Whoever has waited longest is at the top. That is the order you can explain to the client who phones.
Notifying someone
Click Notify on the row. A confirmation dialog appears first; nothing goes out until Send email.
What happens then:
- HairConnect looks for the free times that match this request — the same services, the same preferred member of staff, within the window asked for.
- The client receives an email with those times, in their own language and carrying your logo, your colours and your sender name.
- The row moves to the Notified tab and the moment appears in the Notified column.
After sending, you are told how many times went along. If it says Email sent, but nothing free right now fits, the email did go out but without any times — with only your booking link. That is not an error, but it is worth knowing before you wonder why that client is not booking.
You can notify someone more than once. The button stays as long as the request has not been closed.
The times are not held
This is the most important thing to know, and it is in the email to the client as well: the times in that email are not reserved. Whoever books first has the slot — exactly as with a phone call.
That is why the email carries an ordinary booking link and not a confirm button. The client goes through the same flow as any other visitor, with the same rules and the same availability check.
Why this does not happen automatically
On a cancellation, HairConnect could have emailed everyone on the list. We deliberately do not. For one freed-up hour, ten clients would get a message of which nine arrive too late — and those nine learn that your email is worth nothing.
You also know things the calendar does not: who is really waiting, who has gone elsewhere in the meantime, who you would rather ring yourself. HairConnect does the searching; you decide.
Closing a request
Close takes a request off the working list. The row stays under All with the status Expired — nothing is deleted.
If the button is not there
Notify only appears if the client has an email address. Without one we cannot send anything: add it to their record, or simply give that client a ring.