Reversals and the cash drawer

Updated on 2026-08-22

Putting a mistake right: the reversal

A closed receipt does not change any more. If something is wrong, you make a reversal: a second, complete receipt with reversed lines and a receipt number of its own. The original receipt stays as it is.

1. Open the receipt (via Afgerekend (checked out) in the overview).
2. Click Tegenboeken (reverse).
3. Pick a reason or type one yourself.
4. Click Tegenboeken.

The window is called Bon tegenboeken (reverse receipt), with the receipt and the amount underneath it, and this explanation:

De oorspronkelijke bon blijft staan zoals hij is. Er komt een tegenboeking bij met omgekeerde regels en een eigen bonnummer. Verkochte cadeaubonnen worden ingetrokken, ingeruild saldo en tegoed komen terug.

(The original receipt stays as it is. A reversal is added with reversed lines and a receipt number of its own. Gift cards sold are withdrawn, redeemed balance and credit come back.)

Quick buttons for the reason: Verkeerd aangeslagen (entered wrongly), Klant heeft geretourneerd (client returned it), Verkeerd betaalmiddel (wrong payment method), Dubbel aangeslagen (entered twice). The field Reden (verplicht) (reason — required) asks for at least three characters.

What a reversal does:

• products sold go back into stock;
• redeemed gift card balance comes back;
• client credit used comes back;
• a gift card sold on that receipt is withdrawn and set to zero.

What gets printed is the reversal, not the original. At the top it says TEGENBOEKING — deze bon zet een eerdere verkoop recht. (REVERSAL — this receipt puts an earlier sale right.)

In the overview the original receipt now carries the label tegengeboekt (reversed) and the new one tegenboeking (reversal). Both stay in the numbering and are verified along with the rest.

The cash drawer

At the top of the till screen there are two buttons: Kasla (cash drawer) and Lade open (open drawer). The latter opens the drawer directly (also with F3). If that does not work, you read De kassalade ging niet open. (The cash drawer did not open.) — the drawer hangs off the receipt printer.

Behind Kasla there are two tabs.

Money in or out

For everything that goes in or out of the drawer outside a receipt: the morning's change float, a bank deposit, flowers you paid for in cash.

1. Pick Erin (in) or Eruit (out).
2. Fill in the Reden (verplicht) — for example Wisselgeld bijgelegd (change added) or Bloemen gekocht (flowers bought).
3. Type in the amount, with quick choices € 10 / € 20 / € 50 / € 100.
4. Click Boek (book).

Under the number pad is the list of today's movements; withdrawals in red.

Counting the till

Per Belgian denomination — from € 500 down to € 0,01 — you set with − and + how much is there. At the bottom Geteld (counted), Verwacht (expected) and Verschil (difference) appear, with the button Verschil als kasbeweging wegboeken (book the difference off as a cash movement). That books a movement with a reason such as Kasverschil bij telling (geteld € 312,40, verwacht € 315,80) (cash difference at the count — counted € 312,40, expected € 315,80).

What "Verwacht" means. It is the sum of the cash movements plus the cash receipts that this device closed today. The till knows no more than that on this screen. For the full picture across all devices you look at Rapporten → Kassaboek (Reports → Cash book).

If the till is counted twice in a day, the last count is the one that counts: that is the position you close with.

What there is not

There is no day-end closing. No X or Z report, no screen that locks the till. The fiscal certainty comes from the journal itself — the continuous numbering and the hash chain — and not from an action at the end of the day. The report that goes to your accountant is Rapporten → Dagontvangsten (Reports → Daily takings).

Frequently asked questions

Can I reverse a reversal? No. The button does not appear on a receipt that is itself already a reversal.

Can I reverse without a connection? No. The number and the hash of the reversal come from the server.