Reversals and the cash drawer

Updated on 2026-10-02

Putting a mistake right: the reversal

A closed receipt does not change any more. If something is wrong, you make a reversal: a second, complete receipt with reversed lines. The original receipt stays as it is.

1. Open the receipt (via Afgerekend (checked out) in the overview).
2. Click Tegenboeken (reverse).
3. Pick a reason or type one yourself.
4. Click Tegenboeken.

The window is called Bon tegenboeken (reverse receipt), with the receipt and the amount underneath it, and this explanation:

De oorspronkelijke bon blijft staan zoals hij is. Er komt een tegenboeking bij met omgekeerde regels. Verkochte cadeaubonnen worden ingetrokken, ingeruild saldo en tegoed komen terug.

(The original receipt stays as it is. A reversal is added with reversed lines. Gift cards sold are withdrawn, redeemed balance and credit come back.)

Quick buttons for the reason: Verkeerd aangeslagen (entered wrongly), Klant heeft geretourneerd (client returned it), Verkeerd betaalmiddel (wrong payment method), Dubbel aangeslagen (entered twice). The field Reden (verplicht) (reason — required) asks for at least three characters.

What a reversal does:

• products sold go back into stock;
• redeemed gift card balance comes back;
• client credit used comes back;
• a gift card sold on that receipt is withdrawn and set to zero.

What gets printed is the reversal, not the original. At the top it says TEGENBOEKING — deze bon zet een eerdere verkoop recht. (REVERSAL — this receipt puts an earlier sale right.)

In the overview the original receipt now carries the label tegengeboekt (reversed) and the new one tegenboeking (reversal). Both stay in the overview.

Want to redo the sale straight away — with the right price, discount or lines? Then use Corrigeren (correct) next to Tegenboeken: the receipt is reversed and a new one opens straight away with the same lines and the payment made back then. A receipt from another day is in the Logboek (logbook). See The logbook. A receipt from Optios can be reversed and corrected too; the receipt itself stays as it came from Optios, and credit or a gift card used in Optios does not come back in HairConnect.

A receipt with an invoice on it

If you made an invoice from this receipt, a reversal is only possible after that invoice has been credited. Otherwise the till is at zero while the invoicing still carries the full amount, and that difference only shows up at your accountant's.

The window Bon tegenboeken (reverse receipt) says so the moment it opens, with the invoice number in it:

Factuur nog niet gecrediteerd. Aan deze bon hangt factuur 2026/0001. Maak eerst een creditnota op die factuur; daarna kan de bon tegengeboekt worden. Andersom klopt de facturatie niet meer met de kassa.

(The invoice has not been credited yet. Invoice 2026/0001 is attached to this receipt. Make a credit note on that invoice first; after that the receipt can be reversed. The other way round, the invoicing no longer matches the till.)

The quick buttons, the field Reden (reason) and the button Tegenboeken are not there then: there is nothing to fill in as long as the credit note does not exist. Only Annuleren (cancel) remains.

You make that credit note on the invoice itself — see Making an invoice. After that the same window simply opens and you reverse the receipt as always.

Deleting does stay closed, even after the credit note: the invoice is a numbered tax document and the receipt is the source of its amounts.

A receipt from a closed quarter

Every quarter everything goes to your accountant. Once that has happened, the period is fixed: nothing changes any more on a receipt from back then. A reversal is still possible — that is precisely the route that stays open. The receipt says so itself: "Q2 2026: deze periode is afgesloten en naar de boekhouder gestuurd." (Q2 2026: this period is closed and sent to the accountant.)

What happens then:

• the original receipt keeps counting in its own quarter. If Q2 showed €12,100 in revenue when it left, it still does today — the amount does not disappear from May;
• the reversal lands in the quarter that is running now;
• there it appears in a separate block Correcties op een vorige periode (corrections on an earlier period), with the date, the quarter, the amount and your reason. That block sits in the cash journal and in the daily takings, and travels to your accountant that way.

If you open the reversal later, it reads "Het is een correctie op Q2 2026." (It is a correction on Q2 2026.)

So that reason is not a formality. It appears in the report your accountant receives, next to the amount. Write something that helps him along.

If you reverse a receipt from this month, nothing changes from what you are used to: the receipt and its reversal cancel each other out and no corrections block appears. Your accountant has not seen that period yet, so there is nothing to put right about what he already has.

For an invoice the route is the credit note; see Making an invoice.

The cash and the drawer

At the top of the till screen there are two buttons. Lade openen (open drawer) makes the physical drawer spring open (also with F3). If that does not work, you read De kassalade ging niet open. (The cash drawer did not open.) — the drawer hangs off the receipt printer.

Kasgeld (cash on hand) opens a window about the money in the drawer; it never touches the drawer itself. It has two tabs.

Money in or out

For everything that goes in or out of the drawer outside a receipt: the morning's change float, a bank deposit, flowers you paid for in cash.

1. Pick Erin (in) or Eruit (out).
2. Fill in the Reden (verplicht) — for example Wisselgeld bijgelegd (change added) or Bloemen gekocht (flowers bought).
3. Type in the amount, with quick choices € 10 / € 20 / € 50 / € 100.
4. Click Boek (book).

Under the number pad is the list of today's movements; withdrawals in red.

Counting the till

Per Belgian denomination — from € 500 down to € 0,01 — you set with − and + how much is there. At the bottom Geteld (counted), Verwacht (expected) and Verschil (difference) appear. There is a field Opmerking (remark) for anyone who wants to write something with it, and at the bottom the button Telling bewaren (save the count).

The difference is not booked away. It stands as it is in Rapporten → Kassaboek (Reports → Cash book), in the Verschil column, next to what you counted and what was expected. If the till turned it into a cash movement, the drawer would add up again while nobody could still see that something had not added up.

What "Verwacht" means. The previous count is the fixed opening position; on top of that the till adds what has come in in cash since then and what went into or out of the drawer, across all the salon's tills. If there has never been a count, there is no amount but wordt de beginstand (becomes the opening position): count what is there now, including what has been in there since earlier, and that count is the starting point.

If the till is counted twice in a day, the last count is the one that counts: that is the position you close with.

Who may do what

Reversing, taking cash out or putting it in, and counting the till are rights: whoever lacks them does not see the button. Everyone has them by default — the whole team stands at the counter; if you do not want them for someone, the owner switches them off on the staff record, block Rechten (rights) — see Adding a staff member. The same goes for giving a discount when ringing up.

What there is not

There is no day-end closing. No X or Z report, no screen that locks the till. A closed receipt no longer changes, and that is enough: nothing has to be closed at the end of the day. The report that goes to your accountant is Rapporten → Dagontvangsten (Reports → Daily takings).

Frequently asked questions

Can I reverse a reversal? No. The button does not appear on a receipt that is itself already a reversal.

Can I reverse without a connection? No. A reversal is closed on the server, like any other receipt.