Client management for hair salons: what counts
What client management in a hair salon has to do: show formula and allergy before the client sits down, tell you who to call, and let clients self-serve.

What we run into while building this: in real client files, in real calendars, and in the Belgian rules that apply to a salon. With figures that were measured and sources you can check.
What client management in a hair salon has to do: show formula and allergy before the client sits down, tell you who to call, and let clients self-serve.
HairConnect now also runs as an app on the iPad at the desk and on the phone in your pocket. What is in it, why the calendar keeps working when the network does not, and where to get it.
Changing salon software is frightening — not because of the new package, but because of your history. What happens to your clients, your colour formulas, your booking link and your gift card balances.
Forty minutes of work and thirty minutes of processing are not seventy minutes of occupancy. Why software that misses that difference leaves your chairs empty, and how to model it properly.
Your client file is yours, even when it lives in someone else's software. What article 20 of the GDPR gives you, what a usable request looks like, and why an export is never finished on the day it arrives.
Eight years of colour history in a free-text field: unsearchable, undeductible, unshowable. How it got that way, what it costs you, and what becomes possible once it has structure.
Two rules that get mixed up. What the official Belgian sources say about the registered cash register and about mandatory e-invoicing — and what that means in practice for a four-chair salon.
Set your salon up yourself and work in it for thirty days, with your calendar, your services and your file.
May we count which pages get read?
That means switching on Google Analytics, which sets cookies. Say no and nothing leaves, and we remember that, so you are not asked again on every visit. What exactly gets measured