Your colour formulas come across in full
All the years, not just the last three. The original text is always kept, even where our reader does not recognise an old notation.
Switching
The hurdle is not the new software. It is your history.
Almost nobody stays in a slow package because it is slow enough. People stay because they are afraid of losing eight years of client data. So here is exactly what comes across, how long it takes, and what you have to do yourself.
Your data is yours — in law
Article 20 of the GDPR gives you a right to your own data in a machine-readable format. We help you request that export and we convert it.
Nothing is quietly corrected
Every clean-up is a proposal you approve on your own screen. We invent no names and throw nothing away without someone having seen it.
What comes across, exactly
| Data | What happens to it | Why |
|---|---|---|
| Clients | In full, after a clean-up | Duplicates, swapped first and last names, and calendar blocks recorded as client records all reach your screen as a proposal. |
| Appointments | Three years in full, older in the archive | Three years is what you consult in practice. Older stays readable, but must not slow your calendar down. |
| Colour formulas | In full, all the years | This is the real value in your file. We make no exception here. |
| Till receipts | Three years in full, older in the archive | The accounting retention period is seven years; the archive covers that in full. |
| Products and stock | Current position | Carrying historical stock positions across means carrying old mistakes across. We start with a count. |
| Deliveries | The last two years | Enough to know supplier prices and ordering habits. |
| Gift vouchers | Only those with a balance, checked twice | This is money. Every balance is laid beside your old overview before the cutover. |
| Clocked hours | The last three years | That keeps you within the employment retention obligation. |
| Photographs and documents | To be agreed | It depends entirely on what your current package actually hands back. We tell you that before we start. |
How it runs
Reckon on four to eight weeks
Most of that time is waiting for your current supplier, not work at our end. Which is why it heads the list.
Introduction and requesting the export
We look together at what you actually use. You request the data portability export from your current supplier. That answer can take weeks, so that is where it starts.
Trial import on your own data
In the meantime we fetch whatever is reachable through the existing connections and put it all in a separate practice database. You see your own salon in HairConnect before anything has been decided.
Approving the clean-up
You get a list of proposals: this looks like a duplicate client, here the first and last name look swapped, this looks like a block rather than a client. You tick what is right. We never correct quietly.
Setting up and practising
Services with their duration and development time, prices, VAT, working patterns, email texts and your booking page in your own house style. Your team practises on the real data.
Cutover on a closing day
Preferably on a day the salon is shut. Final data catch-up, gift voucher balances verified, booking link redirected to your own domain.
One month of safety net
Your old package stays in read-only mode for another month. Only once everything is running do you cancel — and mind the notice period: annual contracts often roll over unless you say otherwise.
Your part
What we cannot do for you
- Requesting the export from your current supplier. You are the client there, not us.
- Going through the clean-up proposals. With six thousand clients that is a few hours, spread over a few evenings. Only you know whether “Van Eckere” and “Van Ekeren” are the same person.
- Letting your old booking link fade out. It sits in your email history, on your Google profile and perhaps on a QR code by the door.
- Checking your terminal contract. A payment terminal you rent along with your software does not come across.
- Checking your notice period before you cancel.
- Letting your team practise for an hour before the cutover. That one hour saves a week of frustration.
No small print
What we do not promise
- Does everything really come across?
- No. Three years of appointments and till receipts go into the active database, older material into an archive you can consult but not edit. Colour formulas are the exception: they come across in full, all the years.
- Is switching risk-free?
- No. Which is why your old package stays in read-only mode for a month, why we verify gift voucher balances twice, and why we pick a closing day for the cutover.
- Is the import perfect?
- No. A file of eight years holds duplicates, reversed names and records that are not clients at all. We make those visible rather than hide them. Whatever our colour formula reader does not understand simply stays there as the original text.
- Will it connect to my bookkeeping straight away?
- That depends on your accounting package. Ask during the demo and you get a yes or a no rather than a maybe.
- How long does it really take?
- Four to eight weeks, most of it waiting for your export. If someone promises you “next week”, they have not seen your file.
Let us look at your file first
Before anything is decided, we know together what is in your current package and how much of it comes across.