Terms and conditions

1. Who with whom

These terms apply between Fades Management EOOD — “we” — and the hair salon that takes out a HairConnect subscription, “your salon” or “you”.

This is a sale between businesses. HairConnect is not sold to consumers.

The full company details are on the legal notice page of this site.

2. What you get

A subscription gives your salon access to HairConnect: the calendar, the booking page, the till, the customer records with the colour formulas, stock, your team’s hours and the reports.

There is one package. Nothing sits switched off behind a more expensive tier, and the number of staff, calendars, customers and appointments is not capped.

You use it through a browser and through the app on an iPad. Updates, backups and support are included in the rate, as the pricing page says.

3. What it costs

The rates are on the pricing page of this site and apply as stated there. All amounts are exclusive of VAT.

• The fifty free migrations are counted against the number of salons that already hold a subscription, not against a date.
• There are no set-up costs and there is no annual contract.
• You buy or rent a payment terminal yourself. You pick your own provider, the contract stays yours, and we put no margin on your transactions.

4. The trial period

A subscription can start with a thirty-day trial period. Nothing is charged for it.

The day that trial ends becomes the day of the month on which every following period starts and ends.

5. Invoicing and VAT

Invoicing runs per monthly period. The invoice number, the PDF and the electronic invoice file come from the invoicing service, which also determines the VAT treatment.

We invoice from a Bulgarian company to salons in Belgium and the Netherlands. Whether VAT is reverse-charged to your salon or charged through the OSS scheme depends on your VAT number. So pass on the right one: what the invoicing service concludes from it is what appears on your invoice.

The payment term is stated on the invoice itself.

6. Cancelling, pausing, and what happens when a payment fails

The subscription can be cancelled monthly. There is no minimum term.

If you cancel, the current monthly period runs out: you keep access until the end of the period you have paid for, and no new period is added.

A subscription can also be paused. Nothing is collected and everything stays in place. Pausing is not cancelling: come back, and you find your salon exactly as you left it.

If a collection fails we do not shut down your calendar. Your subscription moves to “payment failed” and your salon keeps running. That is deliberately something other than cancelled.

7. Your data stays yours

The data in HairConnect — your customers, your appointments, your colour formulas, your receipts — belongs to your salon and not to us. We use it to make the software work, and for nothing else.

You can retrieve it for as long as you are a customer, and on the day you leave as well. We do not hold your data hostage to keep you.

• No charge per e-mail sent. Confirmations and reminders are part of the product.
• No charge per online booking. That channel is too important to bill by the piece.
• Your booking link sits on your own domain. No supplier address ends up in your QR codes.
• We do not sell your customer database and we do not use it for our own advertising.

8. What we expect from you

Some data can only come from you: the name and address of your salon, your VAT number, your service names and your prices. We do not fill those in and we do not invent them — they end up on your till receipt and on your invoice, and those are tax documents.

You look after what falls outside the software: your own mail server for sending appointment e-mails, your own payment terminal contract, and your own obligations as an employer and as the controller of your customers’ data.

Connections to an accounting package or a payment terminal are switched on by you, with your own keys. If nothing is switched on, nothing leaves.

9. The migration

When you switch, we collect the export from your current supplier, convert it, and have you check it against your own data before it goes live. Whatever the import cannot place appears on your screen as a proposal: nothing is quietly corrected and nothing is quietly skipped.

What comes across per type of data is written out on the switching page of this site.

What your current supplier hands back is not in our control. If it returns less than expected, we tell you before we start, not afterwards.

10. If you stop

If you stop, you take your data with you. That is the same promise as above and it does not expire on the day you cancel.

You remain responsible for what you have to keep by law. In Belgium, till receipts and invoices must be kept for seven years, so make sure you have them before your access ends.

11. About this text

These terms describe what the software does and what has been promised publicly. They say nothing about subjects on which nothing has been agreed: what is not here is missing because it has not been settled, not because it is tacitly arranged.

The date at the top says when this text was last revised.